Refund & Exchange Policy

At Nooravo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

7-Day Exchange & Return

You may request an exchange or return within 7 days of receiving your order.

To be eligible, the item must:

• Be unused, unwashed, and unworn.

• Be in its original condition with all tags and packaging intact.

• Not show any signs of use, damage, or alteration by the customer.

Non-Returnable Items

We do not accept returns or exchanges for:

• Used, washed, or worn items.

• Items without original tags or packaging.

• Products damaged due to customer misuse.

• Sale, clearance, or promotional items (unless received damaged or incorrect).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@nooravo.com.

After verification, we will provide a free replacement or exchange, and Nooravo will bear all shipping costs for such cases.

Refunds

Refunds are processed only after the returned item has been received and inspected.

If approved, your refund will be issued through the appropriate payment method. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed method.

Shipping charges are non-refundable unless the return is due to our mistake (such as receiving a damaged or incorrect item).

Exchange Process

To request an exchange or return, email us at info@nooravo.com with:

• Your Order Number

• Your Name

• Reason for Return or Exchange

• Clear photos (if the item is damaged or incorrect)

Our support team will guide you through the next steps.

Thank you for shopping with Nooravo.